Privacy Policy

Last Updated: 2025

This Privacy Policy explains how Advitalis Ltd (“we,” “us,” or “our”) collects, uses, and shares personal data when you visit our website or use our related services (collectively, the “Services”). By accessing our Services, you acknowledge that you have read and understood this policy.

1. Data Controller

Advitalis Ltd is the controller of your personal data. If you have any questions about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

• Email: info@advitam.clinic
• Address: 10 Portman Square, Marylebone, London, W1H 6AZ

2. Types of Personal Data We Collect

2.1. Information You Provide

• Personal Details: Name, email address, phone number, or other contact details provided when creating an account or completing forms.
• Health or Medical Information: Information you voluntarily submit regarding your health status, treatment history, or other sensitive data when booking appointments or consulting our professionals.

2.2. Automatically Collected Information

• Cookies & Tracking Technologies: We may use cookies, beacons, or similar technologies to gather usage data such as IP address, browser type, and pages visited.
• Device Information: Information about the device(s) you use to access our site (e.g., operating system, unique device identifiers).

2.3. Third-Party Sources
We may collect information about you from publicly available databases, partners, or other third parties, as permitted by law.

3. How We Use Your Data

3.1. Service Delivery
To provide and manage bookings, consultations, treatments, or other Services you request from us.

3.2. Healthcare Obligations
Certain information may be required to comply with legal or regulatory obligations, such as the CQC, health department regulations, or professional guidelines.

3.3. Communication
To contact you regarding your appointments, send administrative updates, or respond to inquiries.

3.4. Marketing
Where permitted by law or based on your consent, we may send you marketing communications about new services or events. You can opt out at any time.

3.5. Analytics & Improvement
To analyse usage patterns, improve site functionality, and enhance user experience.

3.6. Legal Compliance
We may process your data to comply with applicable laws, regulations, or governmental requests.

4. Legal Basis for Processing (UK/EU GDPR)

We process personal data only where we have a legal basis, such as:

• Consent: You have given explicit consent (e.g., for receiving marketing materials).
• Contractual Necessity: Processing is necessary to perform a contract or provide requested services.
• Legal Obligation: We must comply with a regulatory or statutory requirement.
• Legitimate Interests: For site functionality, security, or business operations, balanced against your rights.

5. Disclosure of Your Data

5.1. Service Providers
We may share personal data with third-party providers who perform services on our behalf (e.g., IT support, payment processors). These providers are contractually required to safeguard your data.

5.2. Medical Practitioners and Staff
Health information you provide may be shared with our qualified professionals or staff members who need it to fulfill their duties or provide you with treatment.

5.3. Regulatory & Legal Requirements
We may disclose personal data if required by law, court order, or government regulation, or to protect our rights and safety or those of others.

5.4. Business Transfers
In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you of any change in ownership.

6. International Data Transfers

Where we transfer personal data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards (e.g., Standard Contractual Clauses or UK International Data Transfer Agreements) are in place to protect it.

7. Data Retention

We retain personal data for as long as needed to fulfill the purposes outlined in this policy or as required by law (e.g., medical records may need to be retained for a set period under healthcare regulations).

8. Your Rights

Under UK GDPR or equivalent data protection laws, you have the following rights (subject to certain limitations):

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccuracies or incomplete data.
• Erasure: Request deletion of personal data in certain circumstances.
• Restriction: Ask us to restrict processing of your personal data.
• Objection: Object to certain processing activities, including direct marketing.
• Portability: Obtain a copy of your data in a machine-readable format where feasible.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at [Insert Contact Email]. We may require you to verify your identity.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely foolproof, and we cannot guarantee absolute security.

10. Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and provide key functionalities. For more details, please see our [Cookie Policy] (if separate). By continuing to use our site, you consent to our use of cookies.

11. Minors

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors without appropriate parental or guardian consent. If you learn that a minor has provided us with personal data, contact us immediately so we can delete it.

12. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing personal data.

13. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. Continued use of our Services after any updates signifies your acceptance of the revised Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise any of your data rights, please contact us.